International Insurance Company Slashes Transaction Times With TKDialogs
The UK arm of a major international insurance, reinsurance and investment corporation has deployed TKDialogs in its sales-focussed call centre.
TKDialogs provides a single interface and the best call centre software for agents, integrating data from multiple corporate legacy systems and Microsoft Dynamics CRM. This has reduced the average transaction time by 10 minutes and has dramatically improved data quality and compliance. The deployment is the first phase of a strategic plan to roll out TKDialogs across the group.
The company's own business analysts used the TKDialogs flowchart design tool to develop the dialog processes and integrations to match the organization's exact requirements and without the need for external consultants.