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Agent Call Scripting and Web Self-Service for Microsoft Dynamics 365/CRM

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How we use this information

We were able to deliver award-winning digital citizen services for use across all our delivery channels. We easily integrated TKDialogs with non-CRM systems as well, such as Google Maps and the city council’s core systems, to provide a simple-to-use, rich user experience. We couldn’t have delivered this solution without TKDialogs and I would highly recommend TKDialogs as a complementary product for any citizen or staff-facing CRM implementation.

Peter Duldig, Project and Product Manager, Customer Experience, City of Adelaide (2014 – 2016)

TKDialogs has enabled us to very rapidly develop comprehensive citizen service applications based on Dynamics CRM. TKDialogs provides a common interface for our citizen-facing staff and public across a wide range of services, enabling enquiries to be handled at the first point of contact. The TKDialogs approach is an integral part of our citizen strategy and has enabled us to deliver our CRM implementation project on time and in budget.

Alex Wilson, Technical Programme Manager

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